Last reviewed October 2026
Good Buy Australia delivers Australia wide. Here's what to expect once you've placed an order.
Where we deliver
We currently deliver to addresses within Australia. We don't ship overseas at this stage.
When your order leaves us
Orders are packed and sent within 1 to 2 business days. Orders placed on a weekend or public holiday are handled on the next business day, and big sale periods can add a little extra time.
How long delivery takes
Most orders arrive within 3 to 10 business days of being sent. Capital cities are usually at the quicker end, while regional and remote areas can take longer. These times are estimates, and delays from couriers, weather or busy periods are outside our control.
Delivery charges
Your delivery charge, and any free delivery offer you qualify for, is shown at checkout before you pay.
Tracking your parcel
As soon as your order is on its way, we'll email you a tracking link. You can also check progress on our Order Tracking page. If your parcel hasn't arrived a couple of days after the estimated date, get in touch and we'll chase it up.
Changing or cancelling an order
Email us quickly if you need to change or cancel. We can usually help before an order is sent, but once it's with the courier it can't be cancelled. You can still return it under our Returns & Refunds terms.
Checking your address
Please double check your delivery details at checkout. We can't be responsible for parcels delayed or lost because of an incorrect address. Responsibility for your order passes to you once it has been delivered.
Damaged or incorrect items
If something turns up damaged or isn't what you ordered, email us as soon as possible with your order number and a few photos, and we'll make it right.
Contact
Questions about delivery? Email support@goodbuyau.com and include your order number so we can help faster.