Privacy Policy

Last reviewed October 2026

Good Buy Australia ("we", "us") takes your privacy seriously. This policy explains what personal information we collect through goodbuyau.com, why we collect it and how we look after it. We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Information you give us, such as your name, email address, phone number, and billing and delivery addresses when you place an order, sign up to our emails or contact us.

Information collected automatically when you browse, such as your IP address, device and browser type, approximate location, the pages you view and how you arrived at our site.

Why we collect it

To process, deliver and support your orders
To answer your questions and handle returns
To detect and prevent fraud
To understand how our site is used and make it better
To send you offers, if you have chosen to receive them
To meet our tax, accounting and legal obligations

Payments

Payments are handled by secure third party payment providers. We never see or store your full card details.

Who we share it with

We share information only with businesses that help us run the store, such as our ecommerce platform, payment providers, couriers, and analytics and advertising services. They receive only what they need to do their job. We may also disclose information where the law requires it. We never sell or rent your personal information.

Cookies

Our site uses cookies and similar tools to keep it working properly, remember your settings, measure traffic and show you relevant ads. You can block or delete cookies in your browser settings, although some parts of the site may not work as well.

Emails and texts

If you have opted in, we may send you news and offers by email or SMS. You can opt out at any time using the unsubscribe link in any email or by replying STOP to a text.

Information stored overseas

Some of our service providers store data outside Australia, mainly in the United States. We use providers that take reasonable steps to protect your information.

How long we keep it

We keep your information only as long as we need it for the purposes above, including to meet legal and tax record keeping requirements.

Accessing or correcting your information

You can ask to see the personal information we hold about you, have it corrected, or have it deleted where the law allows. Just email us and we'll respond within a reasonable time.

Complaints

If you have a concern about how we've handled your information, please email us first and we'll work with you to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.