Last reviewed October 2026
We want you to be happy with every order from Good Buy Australia. This page explains how returns and refunds work, and what you are entitled to as a customer.
The Good Buy Guarantee
Changed your mind? You have 30 days from the day your order arrives to send it back for a refund. To qualify, the item needs to be:
- Unused, and in the same condition you received it
- Returned with all original packaging, tags and accessories
- Matched to an order number or other proof of purchase
For change of mind returns, the cost of posting the item back is yours, and the original delivery charge is not refunded.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If an item arrives faulty, damaged or different from its description, let us know as soon as you notice. Photos or a short video help us sort it out quickly. Where a fault is confirmed, we cover reasonable return postage.
Damage caused by misuse, accidents, liquids or normal wear and tear is not treated as a fault.
When the Good Buy Guarantee doesn't apply
We can't accept a change of mind return if the item has been used, is damaged after delivery, is missing parts or packaging, or the request comes in after the 30 days. None of this affects your rights under the Australian Consumer Law.
How to return something
- Email support@goodbuyau.com with your order number and the reason for the return.
- We'll reply with approval and the address to send it to.
- Pack the item securely and send it using a tracked service, as we can't take responsibility for parcels lost on the way back.
- Once it arrives and has been checked, we'll email you to confirm the outcome.
Please wait for our approval before posting anything back. Unapproved returns can't be processed.
Getting your money back
Approved refunds go back to the payment method you used at checkout. Most banks take 5 to 10 business days to show the credit, although some providers take longer.
Need help?
Email support@goodbuyau.com and we'll get back to you within one to two business days.